Linebroker

What does “order accepted subject to survey” mean?

This only applies to fibre Ethernet services and means that all orders are provisional until the survey confirms everything is in order and there are no additional construction charges.

Typically 2-3 weeks after the initial order an engineer (usually BT Openreach) will visit your premises.  He will see if there is already unused fibre coming into your building and how far it is from where you want the Router.  In a multi-tenanted building the fibre probably terminates in the basement and needs to be run to your comms rack.  For many premises there is a fair chance there is no fibre to the building and this may, in the worst case, require some road digging with the attendant issues of wayleave and traffic control.  Any of these scenarios can lead to excess construction charges.  LineBroker will inform you of any such charges at the earliest opportunity at which point you can raise the paperwork to cover the additional cost or cancel the order with nothing to pay.  If the excess construction charges for fibre are unacceptable then LineBroker will advise on alternative technologies such as EFM.

The survey will also check the overall fibre length from your premises to the nearest POP (Point of Presence) of the chosen network provider.  Most fibre services are delivered on a BT EAD bearer circuit.  The provisional order will only be accepted if the radial distance from your premises to the POP is 25Km or less.  The survey will only pass if the actual fibre length is within 40Km.  If the distance is greater than that BT will simply cancel the order.  No fees will be payable but we have to start over again with fresh quotations and recommend an alternative (and possibly more expensive) network provider.

paramount August 17th, 2015

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How long does it take from order to delivery?

The most significant factor is your choice of technology followed by the efficiency of the back-end network provider. A simple ADSL order takes few days but a fibre Ethernet order might be a minimum of thee months plus third party delays. Technology specific lead times can be found in the Technology Comparison.

paramount August 17th, 2015

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How do I place an order with LineBroker?

Once you have a quotation you are happy to proceed with, simply email sales@linebroker.co.uk or phone 03333 447 092 with the name and email address of an authorised company signatory (director) and we will get an order form sent across.

If you are a new customer please include your company number so that we can be sure we are looking at the correct business with our credit checking agency. LineBroker will acknowledge your PO within 24 hours and confirm the payment terms. We will then provide you with regular progress reports throughout the provisioning cycle.

paramount August 17th, 2015

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